Legal

The use of this website is subject to full acceptance by the users of these General Use Conditions, or those that are current at the time the users access this website.
Access to this website is only permitted, and solely for legal purposes, in accordance at all times with these General Use Conditions, the law applicable at all times, and with morality, good conduct and public order. The companies reserve the right to withdraw access to this site, with no requirement to give prior notice, from any user who contravenes the contents of this legal warning, and to notify the competent authorities of any activities that may constitute a crime.
The companies reserve the unilateral right to modify these General Use Conditions at any time, or any other general or special conditions on its website. They likewise reserve the right to modify the presentation, setting and location of the website at any time, as well as the content and conditions required to use the latter.
The Users recognise that access to this website is conducted with their free consent and under their sole responsibility.
CAPDELEST SAU, JOINT CONTROLLERS OF DATA PROCESSING reserve the right to notify the competent authority of any other use that may infringe upon their interests or rights or may constitute a crime.
CAPDELEST SAU reserve the right to terminate this website service at any time without any requirement other than the warning in these conditions with fifteen (15) days’ notice.

‍CAPDELEST SAU cannot guarantee the availability of the service this website offers, nor shall it bear liability for any damages arising or likely to arise in future, nor for technical defects, of whatever nature, stemming from the use of the information contained on this website.
In the event that, due to an IT attack, errors occur in the information provided, CAPDELEST SAU shall bear no liability for such errors or for damages arising due to the use of information stemming from such errors.
The content of this website is purely for information purposes, and no liability shall be borne at any time concerning possible errors arising in its presentation. If you would like more detailed information, you can get in contact using the email address dpo@ar-hotels.com.

The industrial and intellectual property of all logos, emblems and any element incorporated in the design of this website belongs exclusively to CAPDELEST SAU. The Users recognise and accept these rights. The elements in this website to which CAPDELEST SAU have no intellectual or industrial property rights are used with the corresponding permission.
It is prohibited to reproduce all or part of the content of endlssibiza.com or to broadcast or store it in any information recovery system, in any format or medium, except with the prior written authorisation of CAPDELEST SAU.
It is not permitted to evade copyright on the rights of CAPDELEST SAU or to evade or attempt to evade any existing content protection systems. The right to quote this content is permitted as long as its source is indicated.
Any violation of the intellectual or industrial property rights of this portal or the elements of CAPDELEST SAU shall be subject to appropriate legal measures to ensure protection of the same.

CAPDELEST SAU hereby inform users that this website is located in Spain, the country in which they offer their services, and therefore the sole legislation applicable to resolve any dispute concerning the interpretation of these conditions is Spanish legislation, as well as the international treaties of which Spain is a signatory.
By accepting these General Use Conditions, the users agree to be bound by the jurisdiction of the competent courts, to resolve any dispute related to the above section.

If you would like to clarify any aspect of these Use Conditions described, you can write to the following addresses:
dpo@ar-hotels.com via email, or in writing by post to CAPDELEST SAU.
The same address can be used in any case to exercise the rights contained in European legislation concerning Data Protection (right of access, rectification, opposition and cancellation, limitation of use, portability, right to lodge a complaint with a supervisory authority and, eventually, claim compensation in national law). By accepting these General Use Conditions, the users agree to be bound by the jurisdiction of the competent courts, to resolve any dispute related to the above section.

Company name: CAPDELEST SAU
CIF (Tax code): A78111432
Address: C/ Orellana, 5, 28004 Madrid (Spain)
Tel: +34 965 83 26 18
Fax: +34 965 83 62 64
Email: centraldereservas@ar-hotels.com
Registered in the Mercantile Register: Mercantile Register of Madrid and province, Volume 11603, Page 174, Section 8, Sheet M-182.208.

At AR HOTELS & RESORTS, we have updated our Privacy Policy to match the new regulations, both European (Regulation 2016/679) and national (Organic Law 3/2018). Our contact details, as Co-controllers of the processing of the data which we collect through our Website and our profiles on the different social networks are the following:

The data provided by users of our website or the different social networks on which we maintain a professional profile, may meet different needs, all easily identifiable depending on the context. For example: if a user fills out a contact form and/or takes part in a certain promotion, evidently, their data will be used for those purposes and to keep them informed, subsequently, of any news related to our services and/or the promotion offered. Under no circumstances do we collect more data than strictly necessary to fulfil the stated purposes at all times. Generally, we shall always limit ourselves to collecting the following types of data:
- Identification: name, surname, email address and contact telephone number.
- Data related to browsing or tastes: for example, in some cases, we will use data expressed in "likes" or similar, to assess the degree of acceptance of our initiatives. Likewise, in some cases, we will ask you to tell us how you knew about us. In any case, this type of data will never be necessary for cases where the user simply browses our website, fills out a contact form or visits our profiles on Social Networks. As long as technical measures allow, there will always be a link for the user to our Privacy Policy.
- Curriculum data: such data will be used exclusively to evaluate the taking on by the entity of different professional profiles. Under no circumstances shall such data be used for any other purposes, nor shall it be communicated to third parties.

The purposes for which we collect the personal data of users of our Web and Social Networks shall always be expressed clearly and transparently. For example: regarding contact forms, the data will be processed exclusively to meet information requests and the interested party will be kept up to date about future activities, services and products related to their request. In any case, at any time and always free of charge, the interested party may exercise any of the rights provided for in current legislation (see below), by sending a simple email addressed to our Data Protection Officer: dpo@ar-hotels.com.
In cases where AR HOTELS & RESORTS would like to use your data for more than one purpose, it will always seek consent for each one of them. Example: the user will be free to give their consent to take part in a promotion of services linked to a certain season (summer), opting (or not) to take part in a promotion or newsletter which has a different frequency and/or is continued over time. Under no circumstances shall the entity force consent which is bound or en bloc: our users can always choose at any time what information to receive, how and when.

Technically, the term "Legal Basis" identifies the qualification that protects us with regard to the processing of the personal data of our users. Example: if a user decides to purchase certain services or products through our website, the legal basis for the processing of their personal data will obviously be the contract. Through a contract, AR HOTELS & RESORTS will manage the preparation of reservations, stays, orders, shipping, collection, returns, guarantees, etc.In other cases, the legal basis that enables the processing of the user's personal data will be the consent of the user. This is the case regarding the processing of curriculum data of people who would like to work with us.For the user’s information, the summary of the legal bases that cover the processing of the different data is in the initial part of this section.In case of doubt, as always, our Data Protection Officer can be contacted directly on the following email: dpo@ar-hotels.com.

In cases where consent has been the legal basis by which the personal data of our users has been processed (as in the example of the CVs/résumés), such consent may be withdrawn at any time and in the simplest manner. If it was easy to send us a CV via email, it will be as easy to withdraw your consent, through the same route: an email addressed to our Data Protection Officer.It is obviously impossible for such withdrawal of consent to have retroactive effects, nor for it to come into force at the same time the user sends us his or her decision to no longer consent to the processing of their data.

Here, we shall indicate how long AR HOTELS & RESORTS intends to store the personal data of the users of our online services.There is no uniform conservation period, because the processing and purposes are different and varied. In any case, the entity will always follow the rules shown below:
- For curriculum data: the period shall be one year, from the receipt of the curriculum of the person concerned. Regarding professional profiles linked to seasonality and workloads that vary throughout the year, the period may be slightly longer. For example: if a CV is received in October, it will usually be kept by the entity until the end of the following solar year.
- For contractual data: the period, in this case, is determined by the applicable legislation on the matter. Generally, the entity will save the data of the user until the eventual prescription of actions of contractual liability (generally, ten years).
- For contact details: the period shall be 10 years, from the last interaction between the user and the entity. Example: if the user requests information about the services and products of the entity and subscribes to the newsletter, the entity will save their data until the user requests the cancellation of the newsletter, blocking the data to destroy the latter once the aforementioned period has elapsed, for contractual liability.
Also, in this case, do not hesitate to contact our Data Protection Office to find out the details of our personal data retention policy.

"Automated Decisions" means those decisions taken by the Controller, without human intervention and based on personal data provided by the user, either manually (for example, by filling out a form), or by studying their browsing habits.AR HOTELS & RESORTS hereby notifies that it does not take any automated decisions, through analysing the browsing of its users, both on the Web, and on the profiles of social networks.

AR HOTELS & RESORTS shares the information with the companies associated with the symbols and brands of AR HOTELS & RESORTS. An exhaustive list of such companies and their corresponding contact information can be obtained by clicking on this link: https://www.endlssibiza.com/en/legal-warning. This communication is made under the provisions of Recital 48 of the European Data Protection Regulation 2016/679: “Controllers that are part of a group of undertakings or institutions affiliated to a central body may have a legitimate interest in transmitting personal data within the group of undertakings for internal administrative purposes, including the processing of clients' or employees' personal data”.The entity may have, on a one-off basis, external collaborators, these relationships always being covered by a Data Processing contract.

AR HOTELS & RESORTS shares the information with the companies associated with the symbols and brands of AR HOTELS & RESORTS. An exhaustive list of such companies and their corresponding contact information can be obtained by clicking on this link: https://www.endlssibiza.com/en/legal-warning. This communication is made under the provisions of Recital 48 of the European Data Protection Regulation 2016/679: “Controllers that are part of a group of undertakings or institutions affiliated to a central body may have a legitimate interest in transmitting personal data within the group of undertakings for internal administrative purposes, including the processing of clients' or employees' personal data”.The entity may have, on a one-off basis, external collaborators, these relationships always being covered by a Data Processing contract.

AR HOTELS & RESORTS hereby notifies interested parties of their rights. As always, in case of doubt, you can consult with our Data Protection Officer. Interested parties can exercise their rights via a simple email, addressed to: dpo@ar-hotels.com.
- Right of access: the user can request information from the entity about what the latter has with regard their online relationship and, eventually, their offline relationship. For example, the user can request access to their data regarding their registration to a newsletter, or to knowledge about their clinical history. In any case, the entity will request proof of identity from the petitioner, depending on the importance of the data to which access is required. More specifically, the user has the right to know:The purposes for the processing of their personal data.The categories of data included in such processing.The potential recipients/assignees of data.The conservation periods.The existence of a right to file a claim with the supervisory authority (the Spanish Data Protection Agency).
- Right of rectification: in the event that the entity had erroneously recorded some data, or also where the user had changed all or part of their data (for example, changing the email where they want to receive our information), they would only have to send us an email, stating which data they wanted to rectify and how.
- Right of withdrawal: in this case, the interested party may exercise the so-called "Right to be forgotten". The entity, once the legally stipulated deadlines for the conservation of the different data held by the interested party have expired, will proceed to its definitive elimination. In any case, as long as the aforementioned deadlines do not expire, the data object of this request will be blocked and not used in any way, beyond its mere conservation.
- Right to limitation of processing: the interested party may request that the processing of their data be limited in the following cases:
- When discussing the accuracy of the data thereof.When such processing is illegal.
- When the entity no longer needs the data to fulfil the purposes for which, at the time, the data was collected.As long as, with regard to the use of the data, the prevalence of the legitimate interest of the entity is verified.
- Right of portability: the interested party may request a copy of their data, in a structured machine readable or shared use format. This copy can be sent directly to the interested party or whoever they choose, provided that this possibility is technically feasible.
- Right of opposition: the interested party may request that the entity carry out data processing, based on the legitimate interest of the entity. Likewise, this right to oppose processing for the purpose of direct marketing and profiling may be exercised.
- Right not to be subjected to automated decisions: in the event that the entity carried out this type of activity (taking automated decisions, which in some way affected the rights or interests of the interested party, without human intervention), the interested party may request, at any time, not be subjected to these practices.

Users of this Website understand that all information provided through social networks (posts, mentions, comments, links, chats, videos, photos, etc.) may be public and, as such, used by third parties over which the entity has no technical possibility of restricting. Such third parties, without authorisation from AR HOTELS & RESORTS, may use such data published by users, for purposes not directly related to the interests of the company, without, therefore, authorisation, concession, consent being sought for such acts or mere knowledge thereof. Therefore, users should be aware of this fact, which is inherent in using information published via Social Networks.All opinions and, in general, information published by users only represent the opinion of the person who posted the information in the first place and does not indicate that our company has taken part thereof.Regarding the identification of users who link, comment, post and contribute (texts, videos, photos, etc.) on behalf of management companies and owners of platforms known as "Social Networks", the entity cannot ensure compliance with current legislation at all times in terms of data protection and refers users to the privacy policies of each social network.As regards contents published in spaces on Social Networks used by AR HOTELS & RESORTS, users are reminded to follow the rules expressed above.

By contracting our services you are authorizing us to transfer your personal data to the company FLEXMYROOM INSURETECH, S.L., domiciled in Benidorm (03503 – Alicante), Calle Gerona, 13, Local CA 18, and with CIF number B42687616, with the sole purpose of protecting your reservation enjoying the services and insurance products offered. Only the data strictly necessary for the activation of the insurance (name and surname, identity number, postal address and contact information) will be transferred, in our common interest. This entity will cancel your personal data when the service has ended and the legally established deadlines have been met. You can exercise your rights of access, rectification, deletion, limitation of treatment, data portability, and opposition to treatment and not be subject to automated decisions at the email address datos@flexmyroom.com.

Booking any of the services or accommodation presented on this website (and any associated websites operated under the same brand) implies full acceptance of these Terms & Conditions, which shall be deemed automatically incorporated into the agreement, without requiring their written transcription into it.This website indicates, where applicable, the duration, price, supplements, minimum stay and services included in the stay. Due to the advance nature with which the website content may be edited, any supplementary information and possible changes (if applicable) are contained in the specific information and/or confirmation document for each booking, which is delivered to the customer and which, together with these Terms & Conditions, constitutes the definitive agreement.For any interpretation, application or complaint concerning the agreement, the customer expressly agrees to be bound by the courts and tribunals of the place where the establishment is located (Ibiza, Illes Balears, Spain), waiving their right to any other jurisdiction, unless mandatory consumer legislation provides otherwise.

These Terms & Conditions are governed by Spanish legislation, as well as any applicable tourism and consumer regulations in force in Illes Balears, and any other mandatory rules that may apply to the contractual relationship.

Company (Tax details):
CAPDELEST SAU
CIF: A78111432
Registered address: C/ Orellana, 5, 28004 Madrid (Spain)

‍Establishment (Hotel):
Endlss Hotel (74 apartments/studios)
Address: Calle Coruña num. 2, 07830 Sant Josep de sa Talaia, Ibiza (Spain)

Bookings made through this website are managed for the provision of accommodation services at Endlss Hotel. Payments may be processed through third-party payment processors that comply with applicable security standards (e.g., PCI DSS), as required to confirm and manage the booking.

When making a reservation, you may be required to provide your credit/debit card details (through third-party payment processors) to confirm the reservation. The card may be used in accordance with the cancellation and no-show policy described below.Depending on the selected rate and conditions:
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- If the “Pay with Card” option is chosen, the total price (or the amount specified in the booking conditions) will be charged to the card.
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- If “Pay on Arrival” is chosen, payment must be made upon arrival at the hotel/establishment, in accordance with the conditions of the reserved rate. If this payment is not made, the reservation may be considered cancelled and the corresponding cancellation fees may apply.

If a person makes a reservation in another person’s name, they also take on all responsibilities listed in these Terms & Conditions in their name.

Some special rates and packages may require an advance payment or deposit, which will be clearly indicated during the booking process and in the booking confirmation.

Prices are based on rates of accommodation, services, currency exchange rates, fees and taxes in force on the date indicated during the booking process. Any variation in the price of the aforesaid elements may cause the final booking price to be reviewed where legally applicable.The consumer shall be notified of such changes and, where applicable, may withdraw from the agreement with no penalty whatsoever, or accept the change to the agreement, in accordance with mandatory consumer legislation. Under no circumstances shall prices be reviewed upwards in the twenty (20) days prior to the arrival date, regarding bookings already made and confirmed.Prices given include VAT or equivalent tax where applicable.

The services included are those specified in each booking and in the supplementary information provided. If any changes occur before check-out, the services included and not included shall be listed in the corresponding information/confirmation document.Unless expressly stated, drinks are not included in meal plans (Half Board / Full Board), where offered.

Services not expressly listed as included in the booking details, or described as optional, do not form part of the agreement. Their mention on the website or booking document is for purely informational purposes. The conditions and prices of optional services shall be specified by the establishment (for example, at reception or via the official booking channels).

All persons included in the booking are responsible for having all necessary documentation in order (national ID, passport, visas, health requirements, etc.). Any information provided by the establishment is for guidance purposes only and it shall be the customer’s responsibility to confirm requirements with the competent authorities.If, due to missing or incorrect documentation, the customer is forced to cancel or withdraw from the booking, the cancellation conditions described below will apply.

The traveller is responsible for their personal belongings. The establishment bears no responsibility for loss, damage or deterioration occurring during the stay, except where mandatory laws provide otherwise or where the establishment is legally liable.

The user who wishes to cancel their booking is entitled to reimbursement of the amount paid, subject to the applicable conditions of the reserved rate, and must indemnify the provider for the items detailed below where applicable:
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Management costs, where applicable.
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Cancellation costs, where applicable, incurred by the provider and/or suppliers.

Penalties according to the booking conditions, which may include the following (unless your booked rate states otherwise):Free cancellation up to 5 days before arrival.Cancellation between 5 and 3 days prior to arrival: one night will be charged as cancellation fees.Cancellation with less than 3 days prior to arrival or no-show: three nights will be charged.Notwithstanding the above, specific rates, promotions, packages, or high-demand periods may have different cancellation conditions, which will always be displayed during the booking process and in the booking confirmation.

The establishment may cancel a booking by reason of force majeure, classing as such those abnormal and unforeseeable circumstances beyond the control of the party invoking such a case, the consequences of which were unavoidable, despite having acted with due diligence.In such cases, the consumer shall be entitled to a refund of the amounts paid for the cancelled services, except for any non-refundable amounts clearly stated and legally admissible, and/or management costs where applicable.

If, before the provision of the accommodation/service, the provider is forced to significantly modify an essential element, it must notify the customer so the latter may choose between cancelling the booking or accepting the changes.If, prior to commencing the stay or during it, the establishment is unable to provide any of the services that comprise the conditions agreed upon, the establishment will offer the user, where appropriate, a refund for the affected service or its substitution for another of similar characteristics, in accordance with applicable legislation.No refund whatsoever shall be made for services voluntarily unused by the customer, whatever the reason for non-use may be, except where mandatory law states otherwise.

The official check-in and check-out times, as well as any applicable house rules (including deposits, pre-authorisations, and policies on extras), will be communicated during the booking process and in the booking confirmation.Upon arrival, you may be required to provide a credit card number to ensure that extras are paid for. If a guest refuses to provide their credit card number, the establishment reserves the right to require payment at the time of consumption for any additional services or to apply alternative guarantees in accordance with its internal policies and applicable law.

Unless expressly stated otherwise in the booking conditions, pets are not allowed. Assistance dogs are permitted in accordance with applicable legislation. If the establishment offers pet-friendly options under specific conditions (limits, supplements, etc.), these will be clearly stated during the booking process.

The establishment may implement health, hygiene and safety measures in accordance with applicable legislation and official recommendations. These measures may be subject to amendments depending on instructions issued by competent authorities.If during the stay you or your companions are required by health authorities to comply with official isolation or other mandatory measures, any additional costs derived from extending the booking due to such circumstances may be assumed by the guest, unless mandatory law provides otherwise.